We are currently seeking a Hospital Office and Admissions Manager to join our wildlife care team!
Essential duties and responsibilities include:
Provide accurate information and courteous service to the public directly or by phone/email.
Respond compassionately to public inquiries & concerns about wildlife. Ensure accurate, humane information is given out, promoting co-existence with wildlife. Educate on CROW’s wildlife/conservation policies.
Coordinate the rescue, transport, and release of injured, sick, or rehabilitated wildlife to and from CROW.
Safely and accurately process wildlife into or out of center. Gather information from finders, complete paperwork and enter information into electronic database.
Maintain electronic medical records database, including entering updates upon patient’s disposition from hospital. Produce monthly, quarterly, end of year, and other reports as required.
Ensure that wildlife telephone contact listings and response manual are accurate and updated.
Accept and process donations, including completing associated documentation.
Coordinate and expand volunteer emergency rescue and transport program (VERT).
Maintain voice messaging system, as well as clinic cell phone.
Maintain an efficient, effective filing system for past patient records and keep office machines in working order.
Supervise and train volunteers, students, or staff in admission duties.
Act as scheduling coordinator for hospital volunteers. Maintain and post scheduling calendar.
Provide feedback and support to staff, students, and admission volunteers during daily operations.
Ensure all USFWS, FWC, and other applicable permits/licenses are kept up-to-date and reports filed on time, in collaboration with the Medical/Research Director.
Order hospital supplies per procedures, ensure paperwork is completed, and incoming supplies are distributed appropriately by the proper personnel.
Keep office area clean and assists with tours going through this area.
Provide administrative support for the Staff Veterinarian and Medical/Research Director, coordinate with the VEC, and other duties as assigned.
Education and Work Experience Requirements:
A college degree is preferred.
Prior experience in call center or customer service experience is preferred – must have good problem-solving skills and be able to deal with high stress situations.
Knowledge of/or familiarity with the wildlife that is cared for by the clinic is helpful.
Excellent verbal, written and interpersonal communication skills.
Knowledge of office equipment and office software systems and presentation software.
Must be able to work efficiently, accurately, and independently. Must be well-organized.
Must be able to multi-task and meet deadlines.
Must be team player with positive attitude and able to provide exemplary customer service.
Must be able to work cooperatively with co-workers, students, volunteers, and the public.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to talk, listen and speak clearly.
Required to stand, walk and may have to climb and/or balance. Must frequently lift and/or move up to 35 pounds.
About CROW Clinic for the Rehabilitation of Wildlife
CROW Clinic for the Rehabilitation of Wildlife is a teaching hospital and visitor education center located in Sanibel, FL that is dedicated to saving wildlife through state-of-the-art veterinary care, research, education, and conservation medicine. Each year, CROW cares for approximately 6,000 patients including more than 200 species of sick, injured and orphaned wildlife in its veterinary hospital, which is one of the nation’s leading rehabilitation facilities for native and migratory wildlife. In addition, approximately 50 students per year come from all over the world for training as natural science, technician, pre-veterinary, veterinary medicine, and post-graduate students. CROW also collaborates with other organizations for education and clinically-based research as part of a One Health focus. Our medical team includes a board-certified Medical and Research Director, a Staff Veterinarian, two year-long DVM interns, three certified vet techs, four wildlife rehabilitators, and a host of dedicated volunteers.
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