Location: Eastern Ontario. We would like to welcome applications from candidates living in Ottawa, Kingston, & other Eastern Ontario locations, and those willing to relocate to these areas.
Job Type: Full Time
Experience: 3 years of experience in multi-facility operations
Education: College or university degree in business, animal/veterinary science, accounting or marketing (BSc, BComm, CPA, RVT)
Description: P3 Veterinary Partners is seeking an experienced Regional Operations Manager (ROM) to join our dynamic and innovative team in a full-time capacity. This ROM role will be responsible for supporting hospital operations, initiatives, and business functions of P3 veterinary hospitals in Eastern Ontario.
P3 Veterinary Partners’ mission is to empower veterinary teams to live their passion and focus on unparalleled care for pets and the people who love them. The ROM is responsible for overseeing the quality of care and service provided to the pets and the people we care for, ensuring impeccable client service and a supportive work environment through collaboration with the onsite leadership teams to support the growth and vision of the practices within their region.
This role acts as a liaison between the P3 Home Office and the veterinary hospitals to ensure that all in-clinic administrative and operational tasks and functions are performed efficiently and effectively. This includes strategic planning, human resources, client service & marketing, communication and reporting (financial & operating metrics). The ROM will also lead the continuous improvement of the quality of customer service & medical care.
The ROM will maintain the exceptional relationships that have been built with hospital leadership and their teams, and extend that capability into new practices as they are acquired. The successful candidate will exhibit a management style which builds alliances within the P3 business and emphasizes high morale, collegiality, accountability, effective teamwork and high moral standards.
This is a high trust, high impact role within P3 for a self-starter who is comfortable managing their own schedule and being accountable in a multifaceted role.
The bulk of the ROM’s time is spent traveling to the various hospital locations and working with their hospital medical teams. Some overnight travel can be expected.
In summary, The Regional Operations Manager is responsible for:
Directing & supporting teams to provide best medicine
Continuing to cultivate an inspirational environment that is renowned as a great place to work throughout veterinary healthcare
Ensuring P3 veterinary hospitals in Eastern Ontario are profitable & efficient
All aspects of hospital operations in Eastern Ontario
Practice Manager & Medical Director performance, coaching, development and mentorship
P3 Veterinary Partners values each and every one of its team members, and we prove it by supporting your personal, financial, and professional growth through:
Continuing Education (CE);
Extended Health Benefits package (Medical, Dental, & Vision premiums paid by clinic);
Professional Services coverage (chiropractor, massage therapist, physiotherapist, and more);
Eligibility for a performance-based bonus
Employee Assistance Program;
Paid Licensing & Membership Dues;
Professional Liability Insurance coverage;
Paid Vacation time;
Paid Sick & Personal Days;
Generous Veterinary Discounts (75% off services for your own pets, and an extended family and friends discount);
College or university degree in business, animal/veterinary science, accounting or marketing (BSc, BComm, CPA, RVT)
Degree in Healthcare Administration, Hospital Management, DVM, or MBA an asset
Knowledge of veterinary practice management software, such as AVImark, preferred
Certified Veterinary Practice Management designation an asset
Minimum of 3-years of experience in multi-facility operations with budget management and direct profit and loss responsibility and proven team oriented communicator with experience in effectively leading people
Employer will assist with relocation costs.
About P3 Veterinary Partners, Inc.
P3 Veterinary Partners is a dynamic and innovative Canadian veterinary practice group. Through its group of hospitals, P3 strives to be the best place to work in veterinary health care. We feel privileged to serve veterinary teams, and offer a variety of exit strategies to practice owners who are looking for a change and care about their legacy. We also take pride in creating leadership opportunities within our growing group of hospitals.
Our approach is built on a simple foundation of 3 P's: Pets, People and Practice. By remaining focused on these core elements, we work diligently to maintain the strong reputations and individual brands of our hospitals - encouraging them to be the best versions of themselves.
The P3 leadership team has deep roots and experience in the Canadian veterinary industry, understands the dynamic nature of patient care, provides solid management support and has a transparent communication style that you can trust.