Work from home-Vet Tech/Vet Assistants-no certification required!
SafetyCall International/Pet Poison Helpline
June 28, 2018
Competitive based on experienc
Type & Experience Level:
Full Time - One to seven years
Vet Tech / Nurse / Assistant
Now Accepting applicants for future openings!
Are you looking for a change of pace in the Veterinary field? Want to gain experience in an interesting, fun work environment? SafetyCall International (SCI) may have just what you’re looking for! SCI, parent company of Pet Poison Helpline, is looking to add fulltime (40 hours/week) Veterinary Technician/Veterinary Assistants to our team in our office in Bloomington, MN or remote from home if outside of the Twin Cities area.
Candidates who live in Minnesota outside of the Twin Cities Metro area or in the following states are eligible for remote from home positions: Arizona, Colorado, Florida, Georgia, Illinois, Kansas, Michigan, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and Wisconsin. Remote staff must be able to train in our home office in Bloomington, Minnesota for a 2-week period and meet the IT requirements described below. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.
About Us SafetyCall International, the parent company of Pet Poison Helpline, specializes in industry adverse event management (poison control) related to humans and animals, pharmacovigilance and consulting services. SCI offers competitive pay, generous PTO and benefits for all full-time employees, a fun work environment with many perks, growth opportunities and experience in a fascinating field! We encourage all applicants to view our company overview video at www.safetycall.com. We have been named a Minnesota Top Workplace for 8 years!
Position Description The Veterinary Technician/Assistant position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by an animal health client of SafetyCall. Veterinary Technicians/Assistants provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. The position takes full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Technicians/Assistants must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals.
This position is in a call center environment or remote from home if applicable. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress. Technicians/Assistants must be able to manage cases under pressure and be comfortable talking to people in various emotional states.
During the slower season, December-February, this position will be trained on additional duties that may be administrative or phone related.
Schedule Full-time, 40 hours per week. Normal hours are M-F, varying 8 ½ hour shifts between 7AM-7PM CST. April-October, very limited paid time off (PTO) use is permitted due to the work load.
Required Experience, Skills, Knowledge and Abilities
3+ years of work experience as a veterinary technician (non-certified) or veterinary assistant in a veterinary clinic/hospital OR at least 6 months experience working as a CVT/RVT/LVT with an active certification.
Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
Excellent verbal and written communication that is clear, concise, professional and empathetic
Strong attention to detail and the ability to multitask
Customer service focused attitude and behavior
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
Ability to maintain regular and punctual attendance.
Ability to work a varying schedule between the hours of 7am-7pm CST.
Remote Agent Requirements Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including a land line telephone with the ability to connect to a headset (cell phones cannot be used), reliable, high-speed cable modem internet service, PC computer (no Macs) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets ergonomic requirements and a locking file cabinet. Remote staff may not have any other responsibilities during the time they are working such as caring for dependents.
To Apply Interested candidates should submit their resume and cover letter or introductory email to firstname.lastname@example.org. Introductions should include your availability and any scheduling restrictions, salary requirements and why you are a good fit for the remote position (if applicable). Submissions without a cover letter or introductory email that includes the requested information may not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.
Additional Salary Information: We offer many great benefits including medical, dental, vision, life, accident and pet insurance; 401k with match; paid time off; paid holidays and many more!
About SafetyCall International/Pet Poison Helpline
SafetyCall International,PLLC, the parent company of PPH, specializes in industry adverse event management related to humans and animals.