The Caseville Small Animal Hospital is a full service companion pet hospital providing comprehensive veterinarian medical, surgical, and dental care for both dogs and cats. We are located in the beautiful lakeshore town of Caseville, Michigan and have been serving the community for over 30 years.
Job Summary – The Office Manager is a leader and integral member of the veterinary team. The Office Manager partners with the CSAC owner to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional client service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties & Responsibilities (Including but not limited to)
Leadership and Planning
Acts as a champion for change and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Monitors computer systems and works with IT/Support Services to resolve technical systems/equipment issues.
Partners with the Owner to address staffing needs including hiring, training, reviewing, and disciplining staff.
Manages staff, including grooming and boarding staff.
Demonstrates and reinforces the highest level of client service.
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts.
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand.
Manages hospital inventory and collaborates with Owner to control facility and administrative costs.
Bachelor’s degree in business or related degree is preferred.
2-5 years of experience in a manager role, including customer service experience.
Experience in a hospital setting in positions of increased responsibility is a plus.
Experience with QuickBooks or similar accounting programs.
Knowledge and/or experience in the following areas:
Multi – functional operations including budget and labor management.
Manage time and tasks appropriately to remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Experience with Microsoft Office Suite products including higher Microsoft Word and Excel skills
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff.
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Please submit resume by October 6th 2017 to:
6970 Main Street
Cseville, MI 48725
Additional Salary Information: To be discussed at time of interview
The Caseville Small Animal Clinic is dedicated to providing quality service. To ensure this, we take pride in our use of cutting-edge technology and the personal care we give each and every client. Whether pet or pet owner, we realize the importance of professional care. We strive to provide the best care possible and accommodate the diverse needs of our clients.